January 28, 2016

The prevailing means of customer segmentation and why that’s basically useless online. Then, I show you how you should think about segmenting your customers based on behavior.

Read More

January 21, 2016

Easy-to-implement discount ladders from top retailers. A specific version of discount ladder: the win-back campaign. You can model this approach across abandoned cart campaigns, welcome campaigns,

Read More

January 13, 2016

I walk you through how to set-up and run effective discount ladders. I zero in on using these ladders to create a killer eCommerce retention program

Read More

December 30, 2015

An introduction to the discount ladder method of running promotions and how it can keep your customers around longer and buying more.

Read More